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CCEMS
COMM CENTER
Answering the Call
The Cypress Creek EMS
Communications Center (Comm
Center) is the dispatch
facility for nine area fire
departments, three EMS
agencies, the Harris County
Fire Marshal’s Office, the
Harris County Hazardous
Materials Team, and Blue
Bonnet Critical Incident
Stress Management. The Comm
Center also serves as a
Secondary Public Safety
Answering Point (SPSAP) in
the Greater Harris County
9-1-1 network. In 2008, The
Comm Center processed over
45, 000 emergency incidents.
The dispatch team is
constantly expanding to meet
the needs of an ever growing
community. In March 2009,
dispatchers moved into a new
Comm Center facility. The
new center accommodates over
twice as many dispatch
positions and utilizes
cutting edge technologies
with which to serve the
citizens of Harris County.
In 2008, the Comm Center
supervisory staff began
compiling data to present to
the National Academy of
Emergency Dispatch to become
an Accredited Center of
Excellence. During Hurricane
Ike, the Comm Center
collaborated with
neighboring dispatch
centers, local hospitals and
a network of local ham radio
operators to effectively
process and coordinate
emergency responses.
2008 Personnel Stats:
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1 Comm
Center Manager
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3
Dispatch Supervisors
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19
Full-Time Dispatchers
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6
Part-Time Dispatchers
Agency List that we
dispatch for
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