Emergency Dispatch
A part of the Cypress Creek EMS Information Technology Department, the Communications Center (Comm Center) is the dispatch facility for eleven area fire departments, four EMS agencies, the Harris County Fire Marshal’s Office, the Harris County Hazardous Materials Team, and Blue Bonnet Critical Incident Stress Management. The Comm Center also serves as a Secondary Public Safety Answering Point (SPSAP) in the Greater Harris County 9-1-1 network. In 2008, The Comm Center processed over 45, 000 emergency incidents. The dispatch team is constantly expanding to meet the needs of an ever growing community. In March 2009, dispatchers moved into a new Comm Center facility. The new center accommodates over twice as many dispatch positions and utilizes cutting edge technologies with which to serve the citizens of Harris County. The center also houses offices and workrooms for the information technology staff. The IT and Communications Center staff continue to work closely with neighboring agencies in Harris and surrounding counties. The skills of local Ham Radio Operators are also utilized during times of disaster. For hurricanes Katrina, Rita, and Ike, members of the local amateur radio ARES group operated from the Cypress Creek EMS facilities augmenting communications and helping others in need. 2009 Personnel Stats:
Agency List that we dispatch for
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