IT and Comm Center together work closely with each of its dispatch agencies, as well as neighboring agencies in Harris and surrounding counties to continually improve upon current processes and work towards meeting the ever expanding needs of one of the fastest growing communities in Harris County. In 2014, Comm Center processed more than 58,000 emergency incidents. By 2015, that had grown to nearly 67,000 and in 2016, the number surpassed 73,000. In 2017, Comm Center handled more than 90,000 calls.
In addition to daily 911 operations, the Comm Center is equipped and prepared to handle any of the possible disasters that can occur in SE Texas. Continuity of Operations (COOP) and Mitigation plans have been developed and tested to ensure there is no disruption in service for the area. CCEMS actively promotes healthy partnerships with surrounding emergency management agencies and works throughout the year at enhancing those relationships; so that when the time comes to respond to these disasters, everyone is familiar with each other as well as the necessary operating procedures, allowing for a prompt return to normal operations.