Our staff is supported 24/7 by board-certified emergency medicine physicians completing EMS fellowships and able to respond to the field to provide patient care. Our Tempus monitors send cardiac waveforms and vital signs to secure portal in real-time and our body-worn cameras provide live-streaming video capabilities, allowing our medical control physicians an unparalleled ability to provide guidance for crews caring for patients.
Behind the scenes, we operate a robust Quality Improvement program focused on measuring our quality of care, identifying deficiencies and opportunities for improvement across our system, giving feedback to ambulance crews, and promoting improvement in care through training, equipment changes, and protocol development.
It is hard to compare EMS quality of care nationally. One attempt towards that is through NEMSQA Quality Measures, which define a standardized set of quality of care measures. National reference benchmarks, from millions of patients across all 50 states, are available.
According to the National EMS Quality Alliance CCEMS averages 34 percentage points higher than the national standard: